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FAQ

General

What do I need if I’m a first time buyer using Bitcoin?

All that is needed is a way to submit a payment to a Bitcoin address that is associated to your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don’t have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information. We also accept Visa and JCB, but prefer Bitcoin as it saves you 20% on every purchase.

Do you offer discounts on reorders?

Of course we do! You not only benefit from our low prices and payments via bitcoin, but you also receive 20% discount on all reorders.

Is my privacy assured?

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

With Bitcoin, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

Is a prescription (Rx) required?

We understand that access to health care and medical practitioners varies from country to country. For this reason, we currently do not require you to submit a prescription when ordering. That said, we strongly suggest you always consult with a doctor before taking a new medication.

Is there a minimum age for ordering from your site?

We only accept orders from patients who are above 18 years of age.

Having login problems? Lost your password?

There is a password retrieval form accessible via our login page. You must have access to the email account you used when you placed your order and setup your account.

Why is there a countdown to a price change?

Your price is pegged to a spot rate. The price you receive when you land on the site is guaranteed for 30 minutes. When the time has elapsed, prices are recalculated with the new spot rate. Although your price may decrease or increase, the change will most likely be minimal.

Do you store Bitcoins on your server?

No, we do not store Bitcoins on our web server. All Bitcoins are stored in offline wallets.

Product

What is the difference between a brand name and a generic drug?

Brand and generic drugs are similar in many ways. In both, the active, or medicinal ingredient, is the same. They have exactly the same dosage, intended use, effects, side effects, route of administration, risks, safety, and strength.

Where they differ is in the name, shape, color and price — which is usually much cheaper for the generic when compared to the patented brand version.

Why are generic medications less expensive than brand name drugs?

Many people become concerned because generic drugs are often substantially cheaper than the brand-name versions. In reality, generic drugs are only cheaper because the manufacturers have not had the expenses of developing and marketing a new drug. When a company brings a new drug onto the market, the firm has already spent substantial money on research, development, marketing and promotion of the drug.

Are your products approved by the Food and Drug Administration?

We only supply drugs produced by reputed Indian pharmaceutical companies, which are all approved by the Indian FDA. Indian facilities are also verified by other organizations such the US FDA and German Federal Institute for Risk Assessment so that generics may be exported to the United States and EU.

Payment

How do I pay?

Current payment methods available include Visa, JCB and Bitcoin.

To pay in Bitcoin, all that is needed is a way to submit a payment to a Bitcoin address that is associated to your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don’t have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.

Do you accept cryptocurrencies other than Bitcoin?

Not at this time.

Do you accept payment methods other than Bitcoins (e.g. wire transfer, ACH, credit card)?

Yes we do! We accept Visa and JCB. However, we prefer Bitcoin payments as it can save you (and us) over 20% in transaction fees. There are several ways to purchase Bitcoin, including by credit card with services like Coinbase and Circle. Please see our Payment Help page for more information.

Is it safe to pay with Bitcoins?

Bitcoin transactions are secured by military grade cryptography. Nobody can charge you money or make a payment on your behalf. So long as you take the required steps to protect your wallet, Bitcoin can give you control over your money and a strong level of protection against many types of fraud.

When paying, is my privacy assured?

With Bitcoin, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

Can I pay from anywhere in the world?

Bitcoins can be transferred to another country, across the globe, in 10 minutes. There is no bank to slow down the process, levy fees, or freeze the transfer. You can pay your neighbors the same way as you can pay a member of your family in another country.

Can I pay with my mobile phone?

Bitcoin on mobiles allows you to pay with a simple two step scan-and-pay. No need to swipe your card, type a PIN, or sign anything. We provide a bar code at the payment page.

Where can I learn more about using Bitcoin?

You can start here: http://bitcoin.org

Why do I have 30 minutes to pay for my order?

Prices on the website are pegged to a spot rate and when you land on the site are guaranteed for 30 minutes. We lock the prices in your order for an additional 30 minutes once you reach the payment page.

Can I cancel my order after having sent payment?

Once your payment is received, our fulfilling pharmacies receive your order and it begins processing immediately. If it can be stopped before filling, your order can be cancelled, but in most situations, your order cannot be canceled.